Privacy Policy

Last Updated on November 10, 2023. This Privacy Policy is effective immediately for Users after that date.

Replyease respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes:

• the types of information that we may collect from you when you access or use our Website – https://replyease.com/ and other online services (collectively, our “Services”); and

• our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

DEFINITIONS

User

“User” or “you” or “your” refers to you, as a user of the Services. A user is someone who accesses or uses the Services to share, display, host, publish, transact, upload information, or view pictures and includes other persons jointly participating in using the Services.

Content

“Content” will include (but is not limited to) images, photos, audio, video, location data, ‘nearby places’, and all other forms of information or data.

Replyease strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalized experience. For these purposes, we, from Replyease, may use personally identifiable information – like your name, e-mail address, address, telephone number, etc., which is subject to the terms of this Privacy Policy. We, and we suppose you too, do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorized third parties.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

replyease.com/ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

replyease.com/ needs to perform a contract with you
You have given replyease.com/ permission to do so
Processing your personal information is in replyease.com/ legitimate interests
replyease.com/ needs to comply with the law

replyease.com/ will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent

WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

Replyease may collect and use information about and regarding its Users. We collect only data that is essential to our operations and enables us to provide you with a better user experience.

The information, through which the person may be identified, may include data, that the User voluntarily enters, uses, or provides when using the Services of the Replyease Website Replyease collects and uses the information for the purposes, outlined in this Privacy Policy, as well as to offer new services to the User or to familiarise him with new functionalities on the Website.

We may also use certain performance tracking tools, such as Google Analytics. Through the use of Google Analytics, we gather information regarding your behavior and preferences when using our online platform.

We collect two types of information from and about our Users, including information:

• by which you may be personally identified; and/or

• about your internet connection, the equipment you use to access our Services, and your usage details (i.e. your Internet Service Provider).

The information we collect on or through our Services may include:

iii. Preferences: Your preferences and settings such as time zone and language;

We collect this information to enhance your user experience.

v. Searches and other activities: The search terms you have looked up and results you selected;

We collect this information to improve your user experience and provide you with more relevant content and Services.

vi. Browsing information: How long you used our Services, which features you used, etc.;

We collect this information to analyze the behavior of our users and improve our Services.

vii. Communications: Between you and Replyease support staff regarding the Services.

We collect this information to monitor the quality of our support staff and your communications with us.

HOW WE GATHER INFORMATION FROM USERS?

How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate, and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website, request certain features, such as e-mail newsletters, or when you make a payment. Like most Websites, Replyease also collects information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider.

WHAT WE DO WITH THE INFORMATION WE COLLECT?

Like other Websites, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.

We will retain the information we collect from you for a period of a maximum of 5 /five/ years, or less if it is no longer necessary for the provision of the Replyease services to you. After the expiry of this period, we undertake to delete any information we have collected from you.

Aggregate information and information that does not personally identify you, may be used in many ways. For example, Replyease may combine information about your usage patterns on the Website with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. We may use personally identifiable information, collected on the Website, to communicate with you about your registration and customization preferences; our Terms of Service and Privacy Policy; services and products offered by or through the Website; and other topics we think you might find of interest. Personally identifiable information collected by Replyease may also be used for other purposes, including but not limited to Website administration, troubleshooting, processing of e-commerce transactions, and other communications with you.

We may use the personal information we collect from you, such as age, gender, interests, activities, etc. to better understand your behavior and provide you with the most relevant content and advertisements. We use this information to serve you with more relevant advertisements, a process also known as Remarketing.

For example, you may see certain advertisements on this website or other websites since we contract with Google and other similar third parties, to target our advertisements based on the information we or they have collected, including but not limited to automated means, such as cookies.

You may opt out of the automated collection of information by changing your preferences at http://www.google.com/settings/ads.

Certain third parties we work with, such as Google, may use cookies to serve you with better advertisements based on your prior visits to our Website.
Moreover, Google may use DoubleClick cookies, which enables it and its partners to serve you more relevant advertisements based on your prior visits to our Website and/or other websites on the internet. You may opt out of Google DoubleClick cookies at any time, by visiting http://www.google.com/settings/ads.

DISCLOSURE

Replyease won’t transfer information about you to third parties to provide or facilitate third-party advertising to you. We won’t sell information about you. We may share your account information with third parties in some circumstances, including

(1) with your consent;

(2) to a service provider or partner who meets our data protection standards;

(3) when we have a good faith belief it is required by law, such as according to a subpoena or other legal process;

(4) when we have a good faith belief that doing so will help prevent imminent harm to someone.

If we are going to share your information in response to a legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper. Certain third parties who provide technical support for the operation of our Website – our Web hosting service for example – may have access to such information.

RIGHT OF CONSENT WITHDRAWAL

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at [email protected].

CHANGE OR REVIEW OF INFORMATION

If you would like to review, change, or delete personal data we have collected from you or if you have submitted or permanently deleted your account, please contact us.

For more information regarding the termination or deletion of your information, please refer to Section 8: Termination of this Privacy Policy.

ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way that infringes any applicable legal requirements.

SECURITY: HOW WE PROTECT YOUR INFORMATION?

We have implemented appropriate measures in the form of various technical, physical, and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach, or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website if a security breach occurs.

Your data safety is of utmost importance to us. We review and strive to improve our security measures regularly.

If we detect a breach of our security measures, which has the potential of harming you as an individual we will notify you without undue delay.

CONTROLLING YOUR DATA

Other Users may be able to identify you or associate you with your account if you include your personal information in any content you post or make publicly available.

For more information on how you can control your data shared with us, please see sections 4, 5, and 6 of the present agreement.

If you have any questions regarding the ways you can control your data, please contact us at [email protected].

TERMINATION

As mentioned, you may at any time review or change the personal information we maintain about you by contacting Replyease. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the Replyease Website. If you are dissatisfied with Replyease, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. Replyease reserves the right to terminate or suspend your access to and use of the Website, or parts of it, without notice, if we believe, in our sole discretion that such use violates any applicable law, or is harmful to our interests or the interests of another person or entity, or where Replyease has reasons to believe that their use violates this Privacy Policy or the Terms of Use.

CHILDREN’S PRIVACY

Replyease does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our servers. Replyease encourages parents to go online with their kids.

CHANGES TO THIS POLICY

Replyease reserves the right to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance of such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected before the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

GOVERNING LAW.

This Privacy Policy and the use of the Website are governed by the laws of Pakistan. The parties undertake to first try to resolve the dispute by negotiation. If the parties fail to reach an amicable resolution through negotiation, Replyease agrees to submit the dispute to the competent Court of Pakistan.

COPYRIGHTS.

The copyrights of our Website are the property of Replyease.

Texts, graphics, photographs, animations, videos, and clips, visible on the Website are the object of copyright and are part of the intellectual property of Replyease. Those may not be reproduced, used, presented, or represented without explicit written permission by Replyease. Any distribution of files, obtained by the Users under the Terms and Conditions of the Website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.

Nothing contained on this Website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Replyease.

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies.

These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.

This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

This Privacy Policy covers the use of cookies by Replyease and does not cover the use of cookies by any advertisers.

MISCELLANEOUS

Replyease is controlled, operated, and administered entirely within Pakistan.

If you are accessing the Replyease Website from another jurisdiction, please be advised that you are transferring your personal information to Replyease in Pakistan and, by using the Website, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

Replyease may provide a translation of the English version of the Privacy Policy into other languages. You understand and agree that any translation of the Privacy Policy into other languages is only for your convenience and that the English version shall govern your rights and responsibilities. In case there are any inconsistencies between the English version of the Privacy Policy and its translated versions, the English version of the Terms shall prevail.

CONTACT

If you believe Replyease does not adhere to this Privacy Policy, to address a question, to resolve a complaint regarding the Website or the Replyease Services, or to receive further information regarding the Services, please contact Replyease via email at [email protected].